Whether you work in a non profit (for purpose) organization or a retail business, customer service defines you.
Years ago, my wife and I went to buy jeans at a store where you pay way too much for said jeans. The young male salesperson looked at us both, sized us up, and sheepishly asked if we were there to buy jeans for our kids.
He read the look on our faces, he blushed, realizing his mistake. He stammered and stuttered. We looked at a few pairs while he stood there awkwardly. Then we realized we knew him, so we had a quick laugh together before leaving the store as quickly as possible.
So, on the same day, we walked into a different location of the same store several miles away. The young female salesperson looked at me and said, “Hi sweetie, what size do you wear?” I left with two pairs.
Now, I’m not vain enough to think she really thought of me as a sweetie and my wife was close by my side when she said those words. But the tone, the demeanor, the skill that said I want to help you, always makes the difference.